crypto.com subaccount missing purchase history | Bug reports (public)

crypto.com subaccount missing purchase history

closed

Salmon Pelican

The transfer of funds from the main account to the subaccount is result no trace of the transfer and shows Missing purchase history in Subaccount API Can you fix that?

November 26, 2022

Petur

marked this post as

closed

Unfortunately, the Crypto.com API does not offer any way to sync the subaccount transfers. This means that it is essentially impossible for Koinly to fetch those transactions through the API. We hope that Crypto.com adds this soon.

In the meantime, you can choose one of these 3 options:

add the transfers manually
ignore the errors. The errors will not affect the calculations or reports, even though they are annoying to see
switch to CSV files instead and import all of your Crypto.com accounts into a single wallet on Koinly. If all of the Crypto.com accounts were together in a single wallet on Koinly then there would not be any need for the transfers. This is only possible with CSV files at the moment since a wallet only allows a single API connection