This is still not fixed. Synced Coinbase wallet on Koinly, refreshed page. Exactly the same problems. No change.

I'm researching other tax software. If Koinly can't get correct balances for BTC on Coinbase - biggest crypto, major exhange - then I can't trust the service or the tax reports.

d:

Hi d,

The issue described in the ticket was related to the way that advanced trades were being synced, since the software would sometimes only import the partial trade.

It sounds like you are also having issues with the synced balances that Coinbase is reporting.

An earlier response that you mention from our support team accurately explains that issue:

The Coinbase API provides balances that Koinly will sync. Koinly has no say in what information Coinbase chooses to share or how these balances are reported. Unfortunately, Coinbase will only report the "available" balances, which means that any balances that are being held for your open orders will be excluded. This is something that we have no way of changing since it is a limitation on Coinbase's side. We do however monitor the API for any updates and as soon as Coinbase adds the ability to query the complete balances, Koinly will support it.

In the meantime, there is a setting that can be used to ignore these discrepancies. To enable this, just click on your Coinbase wallet and click on the 'Auto Sync enabled' banner. Here you should see a toggle called 'ignore reported balances'. Turning this option on will tell Koinly to ignore the balance that Coinbase is reported (since it is wrong) and only rely on the balances that Koinly has calculated (which is correct).

I hope this helps! Let me know if you have any further issues with your CB wallet :)

Petur: Well the issues described in my ticket are still occurring, so I can't agree that it's fixed.

What I see: if a stop limit order is opened on Coinbase Advanced Trading, then Koinly shows the incorrect balance and shows a yellow calculated/reported balance flag. If I cancel the stop limit order Koinly synchs the correct balance and the yellow flag is gone.

I've been talking with Tami about this. Apparently there is a private Canny link which covers the same issue. I can't access this but presumably you can.

By the way I've tested this on Cointracker and Cryptotaxcalculator. This issue does not repeat. Whatever API data they get from Coinbase Advanced Trading does not prevent them from showing the correct balance. The balances for fiat and crypto are accurate and match Coinbase even if stop limit orders are set.

The problem I've described is particular to Koinly.

d: Hi d,

Thank you for the additional info!

It's interesting that other platforms are showing the correct balances. My guess is that they are not using the "reported" balances and instead are only showing the "calculated" balances.

This would be equivalent to toggling the setting called "ignore reported balances", that I mentioned in my last message.

I have also instructed the dev team to have a better look into this to see if there's a hacky way to figure out the balances, even if Coinbase doesn't report them correctly. They will get back to us shortly :)

Petur: Many thanks Petur. This separate post looks like it could be the same issue in case you want to merge.

GBP balances on Coinbase also have a calculated/reported conflict. Not minor amounts either. Hope this is being addressed too.

Good work by Koinly, BTC and GRT balances looking more accurate - will keep checking as I trade. GBP balances still showing a reported/calculated flag though - really hope this gets fixed for good. Coinbase must be providing some weird API data to confuse Koinly... as the calculated and reported balances both ultimately come from the API source...no CSV user input here at all.

Update: I've just set a stop loss limit order on Coinbase advanced trading and the big GRT reported/calculated flag has returned on Koinly for exactly the amount set on the order. So a stop loss limit order is still looking like a potential trigger for API confusion. So not fixed yet.

Wanted to test this some more: As of 1420 today my BTC balance on Koinly is correct ie the calculated and reported balances match - no yellow flag icon.

I then set a stop loss limit order for BTC on Coinbase and resynced Koinly at 1430. As of 1435 My BTC balance on Coinbase is now flagged with a calculated/reported discrepancy.

So setting stop loss limit order on CB advanced trading seems like it could be the cause.

If the order is cancelled on CB then the BTC calculated/reported balance seems to resolve on Koinly. But a GBP calculated/reported balance discrepancy appears in its place.